PC Matic questions & answers

PC Matic integrates several modules in one program for enhancing your system
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Question by Guest
166 views
June 26, 2017

Girlfriend has a computer that she hasn't turned on for a couple of years. Will a one year license for PC Matic install all the Windows updates she undoubtedly needs?

Stephen Prastman
Answer by Stephen Prastman

It depends on the Widows version she had installed on the PC, because if it's anything other than Windows 8 or Windows 10, it's no longer supported by Microsoft, making the operating systems unsafe to use. In theory, PC Matic will find outdated drivers as well as applications and advise you to bring them up-to-date, but doesn't help with Windows updates. If you have XP, Vista, or Windows 7, so I recommend installing a newer operating system from scratch. On the other hand, if you have a licensed Windows 8 or 10, they will update themselves automatically (without requiring a third-party application).


Also, on a personal note, I don't trust these so-called "system optimizers" that much as in most cases they create more problems than they solve and the price that you pay isn't worth the almost unnoticeable performance boost that you usually get from them.


However, in case you want to find out exactly how PC Matic can help you, and what it can do for the computer in question, I recommend contacting the company's support desk: http://www.pcpitstop.com/support/ as they will surely answer any question you may have.

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Question by Lucie
269 views
March 9, 2017

I purchased my copy of PC Matic yesterday. After several failed attempts to install the application, I contacted the customer service, but they didn't help me and I'm still unable to install the tool. I followed all the instructions, including uninstalling Vipre using Revo Uninstaller and I'm still getting this error message:


File: PCMaticUI.js?15973
Line: 2710
Error: Unable to get property 'SetString' of undefined or null reference.


I'm so discouraged!

Stephen Prastman
Answer by Stephen Prastman

According to PC Matic's official forum, there could be a number of causes for your problem:

  • Your firewall may be blocking the application, so you should check to see if that's true or not.
  • If you're using a wireless connection you may need to switch to a wired one.
  • You need to use Internet Explorer as the application requires the ActiveX software framerwork.
  • Lastly, try using application in Windows Safe Mode with Networking. In case it works like that, but not in the regular Windows Mode, it's clearly a firewall problem.

As far as the text of the error goes, in my experience that problem generally appears when developers forget to check if a specific field in the JavaScript code is empty before continuing to the next step.

Guest #23009377
Question by Guest #23009377
148 views
October 11, 2013

I payed and downloaded the new PC Matic software. It appears that it's running, but now my computer keeps shutting down on its own. What is happening?

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Answer by Aiden McLeod

If the shutdown problem started after you installed the PC Matic software, try to uninstall it for a while. If the problem persists, the problem is somewhere else and you will need to troubleshoot the problem for yourself. If the problem stops after you removed the software, it means that the PC Matic is causing the shutdowns and you need to contact the developer on the official website for further assistance.

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